Refund policy

RETURN, REFUND POLICY & CANCELLATION POLICY – Jot and Bliss™

At Jot and Bliss™, We want you to shop with confidence. If you receive a product that is damaged, defective, or incorrect, we will assist you with a return or replacement.

1. ELIGIBLE RETURNS

Returns are accepted only in the following cases:

  • Damaged or defective items received

  • Incorrect item delivered

2. RETURN REQUEST PROCESS

To request a return, please contact us within 2 days of delivery:

📧 Email: jotandbliss@gmail.com
📱 WhatsApp: +91 8754460803

You must provide:

  • Order ID

  • Photos/videos of the product

  • Description of the issue

3. RETURN CONDITIONS

  • Product must be unused and in original packaging

  • All tags, accessories, and invoices must be included

  • Return requests without proof may not be accepted

4. NON-RETURNABLE ITEMS

We do not accept returns for:

  • Used or damaged products (not due to our fault)

  • Products returned without original packaging

  • Change of mind or personal preference

5. REFUND PROCESS

  • Once your return is approved and received, we will process your refund

  • Refunds will be issued to the original payment method

  • Processing time: 7–10 business days

6. SHIPPING COSTS

  • If the return is due to our error (damaged/wrong item), we will bear the return shipping cost

  • In other cases, the customer is responsible for return shipping

7. CANCELLATION POLICY

     • Orders can be cancelled within 12 hours of placing the order or before dispatch,  whichever is earlier

     • Once the order is shipped, cancellation is not possible

      To request cancellation:
     📧 jotandbliss@gmail.com
     📞 +91 8754460803

    • Refunds for cancelled orders will be processed within 5–7 business days to the     original payment method

8. CONTACT INFORMATION

Business Name: Jot and Bliss™
Proprietor: Sathya Vijayan

📞 Phone: +91 8754460803
📧 Email: jotandbliss@gmail.com

📍 Address:
A303 Amaze by Urban Tree, Bharathiyar Street
Porur, Chennai – 600116
Tamil Nadu, India

GSTIN: 33BZKPS0243M1Z4

We reserve the right to modify this policy at any time without prior notice.